I Need to Email Support

If you ever require help with your project, in particular any project that involves issues with your toolpaths and generating toolpaths we will need to see the original project files to be able to give accurate advice.

When preparing to email This email address is being protected from spambots. You need JavaScript enabled to view it.  to request assistance, please check the following points.

  • Make sure you list the exact name of the Post Processor you are using to create your toolpaths. There are many Post Processors with similar names and they can often be mistaken for each other.
  • Once you have created your toolpaths, save a copy of your project to send to us. It can be very helpful if we can see your toolpaths exactly as you created them in the project.
  • If you are having trouble with a particular toolpath and its cutting results, send the Gcode file you have generated along with your project.
  • If you are experiencing a crash with the software, and can replicate it, save a copy of the project right before the crash and detail the steps you take to make it crash. This will provide the steps we need to fault find the cause of the issue.

It can help to compress (ZIP) your files. This will make them smaller to send via email, meaning you will spend less time uploading them.

Lastly, always send your support requests from the email address you registered your software from. This will reduce any delay while we confirm your registration.